FAQ

Designed and made by me in Upper Moutere, New Zealand from materials sourced locally & worldwide.

Normal oxidation from air will occur on natural products. This can be minimised by storing in a dry location, preferably in a cloth bag or box and separately from other jewellery to prevent scratching. Store away from heat sources, direct sunlight or in vehicles. Protect jewellery from moisture and don't wear jewellery while bathing, showering or swimming. Body products, make-up and hair spray can contain chemicals which may damage your jewellery so it's best to apply them before adding accessories to minimise damage. Avoid hard knocks, heavy pressure and take care not to bend jewellery. Clean with a soft cloth or silver cleaning cloth for sterling silver items. Just remember...... "last on, first off"

Head over to my sizing page for information on how to get the best fit.

Every item ordered is wrapped individually in tissue and a box, together with other items if there is more than one, wherever possible to minimise waste. Please inform me if you wish to receive your order in separate boxes or don't want wrapping at all.

All pieces are ready to ship item unless stated. Necklaces take an additional 1-2 days to arrive. Ready to ship items are normally sent out within 3 days, postage with NZ Post usually takes between 2 - 7 days depending on your location in NZ. Made to order items have a 3 - 6 week production turnaround time, depending on the item and whether it's a custom design with stones. If for any reason you would like to change or cancel your order, please contact me as soon as possible. I will make every effort to accommodate your request, however once an order has entered the shipping process it cannot be altered.

We will accept items for exchange or refund on anything you are not happy with. Return within 14 days of the delivery date, in new and unworn condition and in the original packaging. We will endeavour to refund or return the exchange to you within two weeks of receipt. On an individual basis we reserve the right not to accept the return, in extenuating circumstances. Shipping and handling fees are non-refundable and the return shipping charges are the responsibility of the customer. Items received as gifts may be exchanged for another item of equal value within 30 days of purchase. Collette Jewellery is not responsible for items lost or damaged in transit or any shipping fees. Please make sure all packages have a tracking number to ensure safe delivery of your return. Custom orders or sale items are considered final sale and cannot be refunded or exchanged.